How to Dispute A Mobile Phone Bill |
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Wrong charges on your cell phone bill? Problems with your mobile phone bills? Here is how to dispute an inaccurate cell phone bill: If you are the type of person that watches over their mobile phone bill, and monitors your spend on cell phone cost, then chances are you have had to dispute a cell phone bill with your Cell Phone Carrier at one time or another. To some people, disputing a cell phone bill is not big deal to others they would just assume give up their cell phone savings not to have to dispute their wireless bill. Here is how to dispute a cell phone bill in ten easy to understand steps. Here is what you will need to get started before you make the call: Make sure you have the right Customer support number for your wireless Carrier. Carriers have different numbers for different reasons. You want to speak to someone in the billing department. If you get the recording asking you to choose a prompt usually just hitting 0 will get you where you want to be. Upon answering the call the Representative should give you their name. If they do not, politely ask for it. Write done the name of the agent and the time of your call. Try to get an extension number for the Representative just in case you get disconnected during the call. You can call back and not have to start the conversation all over again. Document the conversation by taking notes. This may come in handy later. When the Representative comes online, stay calm and simply tell them “I have some question on about my cell phone bill, and I was hoping you could help me”. Asking for help will keep the Representative off the defensive. Staying calm set the expectation that this is someone who they are going to get along with and that they will want to work with to provide them help on their cell phone bill. Explain your concerns, and there is a good chance the Representative will see the error and be able to fix the cell phone billing problem even before you have to go into detail. Be prepared; tell the Representative exactly what is wrong. Make sure you are organized and explain your problem in detail and effectively. Here we go, if the error is indeed the Carriers ask for the cell phone bill to be credited. Tell them nicely why you think it is fair that your cell phone bill should credited for the error the Carrier had. Keep calm and be nice. If you find out that the billing problem is actually due to your usage or something that you did and that the Carrier is not at fault, don’t give up yet. This is where the being nice comes in. Carrier Representatives have a lot more lee way than you think. Most of these people are sympathetic to your situation. Most of them have cell phone bills. Ask the Representative if they can help you out by crediting the cost or some of it or maybe give you some free minutes. Keep in mind you can only go to the well so often. If you have already been credited within the last year for billing problems that you caused then your chances of getting any special credits will decrease. Make sure they give you a credit for all the billing cost. Some Representatives may only try to offer only a portion of the billing problem be resolved. In other words you may be due $40.00 as a result of the error and the Representative may offer to credit back $25.00. This does not work. If the Carrier made the mistake, then you deserve 100% of the cost to be credited back on your cell phone bill. If you do not like what one Carrier Representative told you or how it worked out, it may be worth calling again. Speak to someone else and see if maybe they are willing to do something more for you. A few things will have an impact on your success here. Hope that the first Representative was in experienced and maybe does not know what they can and cannot do. Hope that the second Representative does not read the notes from your first call. This is a long shot, but it may be worth a try. |
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Last Updated on Tuesday, 21 August 2012 21:04 |